Ace Clean

FAQ


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Here some of the most frequently asked questions and their answers:


Question: Which areas does Aceclean cover?

Answer: Aceclean covers all areas of Greater London plus the adjacent counties.


Question: Does Aceclean have an insurance policy?

Answer: Aceclean has a Public Liability insurance policy, which covers up to £5m.


Question: Can I count on your cleaners? How does Aceclean train them?

Answer: We are members of NCCA (National Carpet Cleaning Association), BWCA (British Window Cleaning Academy) and FSB (Federation of Small Business). All of our cleaners are certified with all the necessary credentials and have undergone a full course of a special training.


Question: Do you work during the weekends?

Answer: Aceclean works 7 days a week completely for your comfort. You can book us any time and we will come to your place when it is convenient for you.


Question: If I sign a contract with you, do I have to pay for your services even if I don’t use them regularly?

Answer: There is no monthly fee. Our customers pay only when they use our cleaning services.


Question: How can I cancel next visit/s?

Answer: The only thing you have to do is send us an e-mail or call us at least 24 hours before the visit in order to request the cancellation.


Question: Who provides cleaning materials for your domestic cleaning service?

Answer: You do. You must make sure you have provided all necessary materials. Of course, you can leave it to us, but you will pay some extra charge for that.


Question: What should I do if I don’t know what cleaning materials to buy?

Answer: If you are not sure what you need to buy, you better call us or send us an e-mail. You can also ask us to get all the necessary detergents and equipment and we will get you the receipt.


Question: Do I have to provide a parking place for your vehicle?

Answer: Yes, you will have to provide available parking and if the parking place is not free it is you who will have to pay for the costs.